Frequently Asked Questions

We currently serve Eastern NJ. If you are located outside of this area, please feel free to call or email us. We may still be able to accommodate your needs.

Monday-Friday: 7am-10pm

Saturday: 7am-10pm

Sunday: 7am-10pm

For assistance outside of our regular working hours, please send us a text/email or  use the contact form/messaging button located at the bottom right corner of our website to ensure a fast response. (we respond outside working hours too)

No, you do not need to be home when your cleaner arrives or departs. Our trusted and thoroughly vetted cleaning professionals can perform their duties with or without your presence. If you prefer, you can provide us with access instructions, and we will ensure your home is securely locked upon completion. Your peace of mind and the security of your home are our top priorities.

Yes, you can absolutely give special instructions or requests for your cleaning. We strive to tailor our services to meet your specific needs and preferences. Please feel free to communicate any particular instructions or areas of focus, and our cleaning professionals will ensure they are addressed to your satisfaction.

That’s perfectly okay! We love pets and are happy to accommodate them during our cleaning services. Please let us know if you have any special requests or instructions regarding your pets, such as keeping them in a specific area or avoiding certain rooms. We want to ensure both your pets and your home are well taken care of.

We provide all the necessary supplies and equipment for the cleaning. If you have any specific products you prefer us to use, please let us know, and we’ll be happy to accommodate your request.

If your home requires more time than originally booked, we may need to schedule another cleaning service to ensure everything is thoroughly addressed. Our team will communicate with you during the visit to discuss any additional needs and arrange for the best solution moving forward.

By request, we can arrange for you to have the same cleaner for each visit. We understand that consistency can be important, and we will do our best to accommodate your preference.

No, there are no additional or hidden fees associated with our services. The price you see is the price you pay, ensuring complete transparency and peace of mind for our customers.

While tips are not required or expected, they are greatly appreciated by our cleaners. You can tip your cleaner either in cash or through your account. We appreciate your generosity and support for our cleaners.

We accept credit card payments through Stripe, ensuring a secure and convenient transaction process. We also accept payments through Zelle. 

You will be charged after your service has been completed. 

We understand that life can be unpredictable, so we do not charge cancellation fees for rescheduled or canceled appointments. However, please note that once services have been rendered, payments are non-refundable.

Absolutely! We offer discounted rates for our recurring cleaning services, making it more affordable to maintain a clean home. Additionally, we have a referral program where you can receive a $50 credit towards your next cleaning, It’s our way of saying thank you for spreading the word! (please make sure the person being referred verbally states your name when booking or includes your name on booking notes)